Last Updated: November 8, 2024
At HL Networks Inc. OA Davinci Technology Solutions (“we,” “us,” or “our”), we are committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our services.
1. Purpose of the Privacy Policy
This policy outlines how Davinci Technology Solutions (“we,” “us,” or “our”) collects, uses, stores, and protects personal information. Our commitment to data privacy is in line with Canadian privacy laws, specifically the Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information We Collect
We may collect and process the following types of information from clients and users:
- Identifiers: Names, email addresses, phone numbers.
- Usage Data: Activity logs, interactions with IT systems under our management.
- Account Data: Administrator credentials (stored securely), client system access data, and other information necessary to fulfill IT support obligations.
- User Sentiment and Personality Profiles: This information is used to tailor our support approach, allowing us to respond in ways that align with individual user preferences.
3. How We Collect Information
We gather information through:
- Direct Interactions: Information provided by clients for account setup, troubleshooting, or technical support.
- Automated Monitoring: Backup processes, system performance tracking, and maintenance tasks.
- AI-Driven Profiling: Analysis of user interactions through our ITSM system to generate personality insights for improved user experiences.
- Third-Party Integrations: Collaborating with trusted third-party providers for data storage, backups, and secure access management.
4. How We Use Your Information
Collected data supports:
- IT Support and System Maintenance: Including troubleshooting, updates, and security monitoring.
- Account Management: To manage client relationships and respond to service requests.
- Personalized User Interaction: Leveraging sentiment data and personality profiles to enhance service interactions based on individual preferences.
- Backup and Recovery: For system resilience, ensuring data integrity and quick recovery in case of incidents.
- Operational Reporting: Analyzing service trends to improve user experience.
Note: We do not sell, trade, or rent personal information to third parties.
5. Data Storage and Protection
We implement multiple layers of security, including:
- Location: Data is stored on secure facilities located in Canada and the United States.
- Encryption: All data is encrypted at rest and in transit to ensure privacy and security.
- Access Controls: Only authorized personnel can access sensitive data, adhering to strict confidentiality requirements.
- Cloud-Based Storage: User data is securely backed up on private cloud-based systems within Canada and the U.S. for redundancy and recovery.
6. Data Retention
We retain personal information only as long as necessary to fulfill our services or as required by law. Data no longer needed is securely deleted in line with industry best practices.
7. Information Sharing and Disclosure
Information is shared solely with:
- Trusted Third-Party Providers: For essential services, such as data backup and secure storage, all located within Canada and bound by stringent privacy standards.
- Legal Obligations: In compliance with applicable laws and regulations, if required.
8. User Rights and Choices
Users have the right to:
- Access Personal Information: Request the data we hold about them.
- Correct Inaccuracies: Request corrections to their data.
- Request Deletion: Request the deletion of personal information, subject to legal and business requirements.
For requests or questions about your rights, please contact us at: [support@davincitech.ca].
9. Children’s Privacy
Our services are intended for users 18 and older. We do not knowingly collect data from children under this age.
10. Policy Updates
We may update this policy periodically. Clients will be notified of significant changes, with updates posted to our website.
11. Contact Us
For questions or concerns about this Privacy Policy, contact us at:
